Ticket ID: 26967 Creation Date: 6/3/2026 1:50 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.10.95 Language: English
Views: 1075 Last Modification Date: - Platform:
Level: Closed Modified By: -

Support Request: Toolbar Print is different from browser Print

Description

We are using a simple Webpage with a link to a local PDF file, all placed on local IIS (no internet access) in order for customers to fill-in information on the PDF form and print the form.

Browser Toolbar - Show Print Button is active (checked). This not only showes the print button on the toolbar, but also shows i smaller button on the upper right side of the PDF to be printed. (Nice)
BUT here comes the problem: If customer has filled out the form and used print button on the browser toolbar - the form is printet. Then the costumer realises an incorrect information on the form - corrects it - and again use the print button on the browser toolbar - the FIRST (and incorrect) form is printed and not the corrected version as shown on the screen.

If the smaller button on the upper right side of the PDF is used this is not a problem! Neither is it a problem if "Show Print Button" is disabled and printing is done using <CTRL> <P>

I have tested on these versions 9.9.6191 + 9.9.7305 + 9.10.95 and they all seem to have this issue.

Kind regards
Soren Ree

Answer: (5)
Re: Toolbar Print is different from browser Print 6/3/2026 4:42 PM
Hello,

I’m sorry, but I cannot reproduce the issue. For testing I used this sample form: http://foersom.com/net/HowTo/data/OoPdfFormExample.pdf in SiteKiosk Classic Windows 9.10.95.

I completed the form and used the browser toolbar’s print button, then made changes and used the browser toolbar’s print button again. In both cases the printed output was correct (the printed PDF reflected the changes after editing).

Please check whether, as I did, you have selected the print option in the SiteKiosk configuration: “Print web page as laid out on screen (without user interaction)” (with printer monitoring off), which are the default settings. Also ensure you are using the Chrome browser skin.
Alternatively, you may consider creating a new configuration in which you initially only configure the start page URL, activate the browser toolbar’s print button and set the password to exit SiteKiosk Classic.

If the problem persists, it is likely caused by the website / outside of SiteKiosk. Please test the behavior on that page outside SiteKiosk in another browser on that machine (for example, Microsoft Edge).

Regards,
Michael Olbrich

Important Notice Regarding Legacy Products
The software products SiteRemote, SiteCaster, and SiteKiosk Classic are classified as legacy products.
- SiteKiosk Classic will remain available as a standalone software solution. Support is limited to addressing critical bugs, and the SiteKiosk Classic Windows version typically receives approximately one to two updates annually for the Chromium browser engine.
Currently no official end-of-life date has been set.
- The SiteRemote.net service was discontinued on 31 December 2025.
- Self-hosted SiteRemote servers may continue to operate beyond December 31, 2025; however, no further product development will take place.

We recommend transitioning to the current product, SiteKiosk Online (https://www.sitekiosk.com/en/sitekiosk/), which offers centralized server-based configuration, flexible content management, and full server-side license administration.

Free Trial of SiteKiosk Online:
- Register a team and enjoy a 30-day free trial at https://sitekiosk.online
- Create projects using available templates via the >Projects section: https://sitekiosk.online/help/en/Projects.html
- Download client software for Windows and Android from the >Downloads section on the dashboard
- System requirements: https://sitekiosk.online/help/en/SystemRequirements.html
- Client details: https://sitekiosk.online/help/en/SiteKioskClient.html

Additional resources and tutorials:
- PDF document: https://www.sitekiosk.com/wp-content/uploads/sitekiosk-en.pdf
- Tutorial videos: https://www.sitekiosk.com/en/tutorials/
- Web Shop: https://www.sitekiosk.com/eu/web/Shop/Shop.aspx?GroupIdx=1
- Sales Contact: sales-europe(at)sitekiosk.com
Re: Toolbar Print is different from browser Print 6/4/2026 8:07 AM
Hi Michael Olbrich

First... Thanks for the constuctive input
The problem seemed to be exactly the setting “Print web page as laid out on screen (without user interaction)” I was using "Show Standard Windows Print Dialog Box". This however was deliberately chosen in order for customers to actively acknoledge the print avoiding multiple printouts without customers knowing it.

Howcome the "Show Standard Windows Print Dialog Box" does not print what is shown and hangs on the first version of the document, when print button on the right side actually prints the edited form on the screen?

To answer the other questions:
Yes... We are using the Chrome browser.
Yes... We only configure the start page URL, activate the browser toolbar’s print button (and few ther functions ) and have set the password to exit SiteKiosk.

Yes... We have testet in Edge (outside SiteKiosk)... Works with alle the print button I can find.

Regarding SiteKiosk Classic, classified as legacy product.
We hope it will be possible in the the future to have this stand alone product, since the application is totally detached from anything that smells like internet. This is not only to protect the costumers (GDPR) but also to protect our reputation in our line of business

Regards
Soren Ree
Re: Toolbar Print is different from browser Print 6/5/2026 11:48 AM
Hello,

I was able to reproduce the issue when enabling the "Show Standard Windows Print Dialog Box" option and have reported it accordingly. Unfortunately, I cannot provide any information at this time regarding if or when a fix will be available.

However, there are two possible workarounds:
If you only need confirmation that printing was successful, you can enable printer monitoring while using the option “Print web page as laid out on screen (without user interaction).”
Note: If you are working with a network printer, please make sure it is set up as described in our documentation: “B. Procedure for setting up access to a network printer or print server:”
https://www.sitekiosk.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?setup_printer.htm

Alternatively, you can disable the SiteKiosk Classic PDF plugin which also resolves the issue. In this case, PDF files would be displayed using the PDF plugin integrated in Chromium CEF.
But then it also worked with "Show Standard Windows Print Dialog Box"

Procedure:
- Before making any changes, create a backup of the file “manifest.json”.
- Open the file “manifest.json” located at
C:\Program Files (x86)\SiteKiosk\SiteKioskNG\assets\pdfjs
(for example, using Notepad++).
- Remove the following lines:
"mime_types": ["application/pdf"],
"mime_types_handler": "index.html",


Note regarding data protection in relation to SiteKiosk Online:
To create a team on https://sitekiosk.online, only a valid email address, a freely selectable username, and a password are required. For additional users that you create within your team, providing an email address is optional: https://sitekiosk.online/help/en/UserSettings.html

Furthermore, the collection of personal data is minimized wherever possible.
You can review the privacy policy here: https://sitekiosk.online/persistent/en/privacy.pdf
The terms of use are available at: https://sitekiosk.online/persistent/en/terms.pdf
SiteKiosk Online (https://sitekiosk.online) is GDPR compliant: https://www.sitekiosk.com/eu/sitekiosk/#gdpr

Optionally, it is also possible to install your own SiteKiosk Online server (on-premise) on your own Windows Server within a local network: https://www.sitekiosk.com/eu/sitekiosk/#SiteKiosk%20Comparison

An overview of SiteKiosk Online can be found in this PDF: https://www.sitekiosk.com/wp-content/uploads/sitekiosk-en.pdf

Regards,
Michael Olbrich
Re: Toolbar Print is different from browser Print 6/8/2026 2:35 PM
Hi Michael
Thanks for the comments. Right now we are going for the SiteKiosk Print dialog with monitoring, but without the confirm (spooler dialog). That seems to work best for the customers.
Regards
Soren Ree
Re: Toolbar Print is different from browser Print 6/8/2026 3:31 PM
Thank you for your feedback.
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