Ticket ID: 26796 Creation Date: 1/15/2025 8:44 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: - Language: English
Views: 320 Last Modification Date: - Platform:
Level: Pending Modified By: -

Support Request: FOLD3.COM will not load

Description

We use SiteKiosk to limit the websites that can be visited. Some sites use a "verification" using CloudFlare. When running SiteKiosk, clicking the check box is not recognized, so the user cannot proceed to the website.

Answer: (9)
Re: FOLD3.COM will not load 1/15/2025 11:54 PM
Hello,

Thank you for your inquiry. This issue cannot be replicated with the latest version of SiteKiosk Classic: https://www.sitekiosk.com/sitekiosk-classic-windows-version-history/ Can you confirm that this version is in use? You can determine this, by the build number found on the bottom at the Quick Start Menu and close to the toolbar in the SiteKiosk Configuration.

If you are using an older version, please find FAQ on updating SiteKiosk: https://www.sitekiosk.com/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=24834

If the issue can still be replicated on the current version, then please indicate and further instructions will be sent by email.

Best regards,
Andre.
Re: FOLD3.COM will not load 1/16/2025 6:11 PM
SiteKiosk 9.9 Build 7077 (10/8/2024 12:36PM)
Re: FOLD3.COM will not load 1/16/2025 6:15 PM
is it possible for me to send you a 1:03 video clip that shows what is happening?
Re: FOLD3.COM will not load 1/16/2025 6:20 PM
Hello,

You can email us at support-america(at)sitekiosk.com .

Best regards,
Re: FOLD3.COM will not load 1/17/2025 2:26 PM
Please confirm you received the video. I realize it doesn't show the background configuration, but it shows you what we're seeing. My production environment is an older version of SiteKiosk running on Windows 10. I'm building a new fleet with Windows 11, but the same issue happens on both platforms.
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