Ticket ID: 26792 Creation Date: 12/25/2024 1:58 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.9.6744 Language: English
Views: 818 Last Modification Date: - Platform:
Level: Pending Modified By: -

Support Request: Access Denied

Description

When I try to access https://www.radissonhotels.com/en-us/ via build-in Chrome Browser (Chromium) I have an error message. With IE Browser is the same problem. The website is in whitelist. When I use browsers like Microsoft Edge or Chrome on the same PC without using SiteKiosk the website works well. What’s the problem?
Windows 11 Pro
SiteKiosk 9.9 build 7077
Work
https://www.radissonhotels.com/en-us/hotel-deals all languages
https://www.radissonhotels.com/en-us/meeting-conference-hotels
https://www.radissonhotels.com/en-us/hotel-deals
https://www.radissonhotels.com/en-us/reservation/search
https://www.radissonhotels.com/en-us/destination
https://www.radissonhotels.com/pt-br/destino/tailandia/bangkok
https://www.radissonhotels.com/it-it/destinazione/thailandia/bangkok
https://www.radissonhotels.com/pt-br/destino/paises-baixos/amsterdao
https://www.radissonhotels.com/fi-fi/kohde/alankomaat/amsterdam
do not work
https://www.radissonhotels.com/en-us/ all languages
https://www.radissonhotels.com/en-us/destination
https://www.radissonhotels.com/en-us/experience/resorts
https://www.radissonhotels.com/en-us/destination/thailand/bangkok
https://www.radissonhotels.com/fr-fr/destination/thailande/bangkok
https://www.radissonhotels.com/tr-tr/destinasyon/tayland/bangkok
https://www.radissonhotels.com/zh-cn/destination/thailand/bangkok
https://www.radissonhotels.com/zh-cn/destination/netherlands/amsterdam
https://www.radissonhotels.com/en-us/brand/artotel
error message:
Access Denied
You don't have permission to access "http://www.radissonhotels.com/en-us/experience/resorts" on this server.
Reference #
https://errors.edgesuite.net/ Reference #

Answer: (2)
Re: Access Denied 12/26/2024 9:01 PM
Hello,

Thank you for your inquiry. With some preliminary testing on several features of SiteKiosk Classic, it can be determined that the CDN (Content Delivery Network) service for the web site is blocking SiteKiosk Browser. Whatever the reason, will need further analysis and that will come after the holidays. If you have more information, you can contact the service vendor on specific browser requirements and share with us. SiteKiosk Classic uses Chromium CEF and the current version (9.9.7077) uses Chromium 127.0.6533.120: https://www.sitekiosk.com/sitekiosk-classic-windows-version-history/

This issue is not present with SiteKiosk Online which uses Electron Browser (Chromium 130). Though SiteKiosk Classic is still supported, it has reached legacy status. You can test SiteKiosk Online 30 days for free (no hassle): https://us.sitekiosk.online/

You can find "Getting Started" and other tutorial videos here: https://www.sitekiosk.com/tutorials/

You will need to test device or VM to test SiteKiosk Online as a possible solution for this issue. Note that this is a Public Forum, you can share more details with us by email to support-america(at)sitekiosk.com .

[Tested user agent strings and other Chromium command line features.]

Best regards,
Andre.
Re: Access Denied 1/8/2025 2:48 PM
Hello,

Thank you for your patience. We have investigated this issue as best as possible. The block or "Access Denied" message is provided by your CDN service based on security criteria set by your organization. We could not identify any other setting or feature on our browser to remediate the prevention of visiting your website with SiteKiosk Classic. The browser engine used by SiteKiosk Classic version 9.9 build 7077 is Chromium CEF 127.0.6533.120.

The best solution is to contact the website security team of your organization to make exceptions for SiteKiosk Classic. The alternative solution is our product SiteKiosk Online which is based on Electron Browser (Chromium-based).

You can explore our new Cloud-based kiosk and digital signage software, SiteKiosk Online, for remote configuration, client, and content management with the security SiteKiosk is known for. It allows the flexible creation of custom interfaces and digital signage directly from your browser.

SiteKiosk Online offers a 30-day free evaluation at https://us.sitekiosk.online
Tutorial Videos: https://www.sitekiosk.com/tutorials/
Documentation: https://us.sitekiosk.online/help/en/Welcome.html
General Support Options: https://www.sitekiosk.com/faq-and-support/

Best regards,
Andre.
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